The Customer Service Specialist Apprenticeship at Level 3 is a qualification that combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration on the apprenticeship is 15 months, with an additional 3 months for an externally assessed end point assessment. A total of 18 months plus functional skills if required.
Further information on the standard can be viewed here: