Licensing Service Standards and Policies

The Licensing Section endeavours to provide the highest level of service to all its customers.  However, should you have a complaint to make about the standard of service you have received or would like to make a suggestion on how the Section's service delivery may be improved, we would be pleased to hear from you so that the matter may be satisfactorily resolved.

We will consider all suggestions received with a view to improving the service and will implement these, legislation and Council Policy permitting. 

Licensing Enforcement Policy

Should you have cause for complaint, you should write in the first instance to:

Corporate Director (Operational Services)
Tendring District Council
Clacton Town Hall
Station Road
Clacton on Sea
Essex
CO15 1SE

Email: licensingsection@tendringdc.gov.uk

Telephone: 01255 686565

Fax: 01255 686343

If you are not satisfied with the response you receive, then you should write to:

Ian Davidson
Chief Executive
Tendring District Council
Clacton Town Hall
Station Road
Clacton on Sea
Essex
CO15 1SE

This will then be registered under the Council's Corporate Complaints Scheme and your complaint addressed in accordance with that procedure.  If you consider there has been maladministration you do, of course, have the right to place the matter before the Local Government Ombudsman.   The Local Government Ombudsman can be contacted via:

Tel: 0300 061 0614
Website: https://www.lgo.org.uk/
Fax: 024 7682 0001
Text: 'call back' to 0762 480 3014
Write to:

Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH